1. Acceptance of Terms
These Terms of Service (“Terms”) are a legally binding agreement between Ralumo, Inc. (“Ralumo”, “we”, “us”) and the entity or individual who accesses or uses the services (“Customer”, “you”). By creating an account, inviting collaborators, or otherwise using the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Accounts and Eligibility
- You must be at least 18 years old and capable of forming a binding contract to use the services.
- You are responsible for maintaining the confidentiality of login credentials and for all activity under your account.
- You must ensure that invited teammates or clients comply with these Terms and any applicable laws.
3. Subscription & Billing
- Paid plans are billed in advance on a recurring basis (monthly or annually) as selected during checkout.
- Fees are non-refundable except where required by law or expressly stated in a written service agreement.
- Failure to pay may result in suspension or termination of access after reasonable notice.
4. Acceptable Use
- You may not misuse the services, attempt to circumvent security, or interfere with other customers’ access.
- You may only upload, store, or transmit data you have the right to use and that does not violate third-party rights.
- Automated scraping, benchmarking, or competitive analysis without written permission is prohibited.
5. Intellectual Property
Ralumo retains all rights, title, and interest in the platform, including software, documentation, and trademarks. Customer data remains the property of the Customer. We may use aggregated and anonymised data for analytics, product improvement, and benchmarking, provided it does not identify Customer or its users.
6. Third-Party Services
The platform may integrate with third-party applications. Use of these integrations is subject to the respective provider’s terms. Ralumo is not liable for third-party services and makes no warranties regarding their availability or functionality.
7. Disclaimers
The services are provided “as is” and “as available”. Ralumo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or that data will be preserved without loss.
8. Limitation of Liability
To the maximum extent permitted by law, Ralumo’s aggregate liability arising out of or relating to these Terms shall not exceed the amounts paid by Customer to Ralumo in the twelve (12) months preceding the event giving rise to the claim. Ralumo is not liable for indirect, consequential, incidental, punitive, or special damages.
9. Termination
You may terminate your subscription at any time by downgrading or closing your workspace. Ralumo may terminate access immediately for material breach or for cause (fraud, unlawful activity, or risk to the platform). Upon termination, we will delete or return Customer data in accordance with our Privacy Policy.
10. Governing Law
These Terms are governed by the laws of the State of California, USA, without regard to conflicts of law principles. Any disputes will be resolved exclusively in state or federal courts located in San Francisco, California, unless the parties agree to binding arbitration.
11. Changes to the Terms
Ralumo may update these Terms from time to time. We will notify account owners via email or in-product messaging at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance of the updated Terms.
12. Contact
Questions about these Terms? Email legal@ralumo.xyz