Ralumo
Ralumo
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Privacy Policy

Transparency is non‑negotiable. This policy explains how Ralumo handles, protects, and respects your financial data.

Last updated October 18, 2025

1. Information We Collect

  • Account details: name, email address, and profile preferences you provide when you create or update your workspace.
  • Financial data: transactions, balances, invoices, and subscription information imported from connected institutions. We encrypt this data in transit and at rest.
  • Usage insights: feature usage, device information, and diagnostics that help us improve reliability and performance.
  • Support interactions: messages, email threads, and attachments shared with our support and success teams.

2. How We Use Your Information

  • Deliver and personalise dashboards, alerts, and reports.
  • Automate workflows such as reconciliation, budgeting, and audit reminders.
  • Monitor platform health, prevent fraud, and enforce security policies.
  • Provide product updates, onboarding resources, and educational content.
  • Meet legal, accounting, and regulatory obligations that apply to our services.

3. When We Share Information

  • Vetted processors: cloud hosting, authentication, analytics, and email partners that operate under strict data protection agreements.
  • Compliance requests: when required by law, regulation, or valid legal process. We notify you unless legally prohibited.
  • Business transfers: if Ralumo merges, acquires, or transfers assets, your information remains covered by this policy.
  • We never sell personal information or grant third parties independent rights to your financial data.

4. Data Retention & Deletion

We keep data only for as long as it is necessary to provide the services, comply with legal obligations, or resolve disputes. You may request deletion at any time by emailing privacy@ralumo.xyz. Deletions are processed within 30 days, unless retention is mandated by law.

5. Your Rights

  • Access, export, or correct the information we store about you.
  • Object to certain processing activities or marketing messages.
  • Request human review for automated decisions that have legal impact.
  • Exercise additional rights granted by your jurisdiction's privacy framework (GDPR, CCPA, LGPD, etc.).
  • To exercise these rights, contact our privacy team at privacy@ralumo.xyz.

6. International Data Transfers

Ralumo operates globally. When data is transferred across borders, we rely on industry-standard safeguards such as Standard Contractual Clauses, regional hosting, and rigorous vendor assessments to keep your information protected.

7. Children’s Data

Our platform is designed for users aged 18 and older. We do not knowingly collect data from children. If you believe a minor has provided us with personal information, contact us and we will take prompt action.

8. Updates to this Policy

We review this policy at least annually and whenever significant product changes occur. Material updates will be announced in-product and via email to account owners.

9. Contact

Questions or requests? Email us at privacy@ralumo.xyz or write to our privacy officer at Ralumo, 110 Market Street, Suite 200, San Francisco, CA 94105.